Refund policy
Online Purchases Returns and Refunds Policy
Fujifilm House of Photography Online Website
FUJIFILM Australia Pty Ltd, Level 2, 54 Waterloo Road, Macquarie Park NSW 2113, 02 9466 2600 has the following Online Purchases Returns and Refunds Policy for digital cameras, digital camera accessories and binocular products. This Online Purchases Returns and Refunds Policy gives you specific legal rights.
If for any reason you are not satisfied with the quality of our digital cameras, digital camera accessories or binocular products, you should contact our Support Team within 30 days of placing your order on 02 9044 8194 or via email to sydney.houseofphotography@fujifilm.com.
Please ensure you refer to your Online Order Number so that we can assist you.
Once you have contacted us and we have identified the cause of the problem, we will let you know the options available. Please note that in some circumstances you may be required to return the item to us, at our expense via courier, so that we can assess the item before we agree to a replacement or refund.
If you wish to claim under this Online Purchases Returns and Refunds Policy you must contact us within 30 days of placing your online order.
Please note that generally we cannot cancel or make any changes to orders once you have proceeded through the payment checkout.
Your Statutory Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits to you under this Online Purchases Returns and Refunds Policy are in addition to and do not limit your rights and remedies under the Australian Consumer Law and other laws. The expiry of this Online Purchases Returns and Refunds Policy 30 days after placing your online order does not affect those rights.