We accept payment by credit or debit card. Klarna is also available on purchases up to $4,000. What is
Klarna?

Yes, we use industry-standard encryption to protect your payment information.

Yes, this website is a genuine Fujifilm Supplier, owned and operated by FUJIFILM Australia Pty Ltd. You can be confident that any products purchased from us are genuine and of high quality.

Yes, you can purchase an item online that is available in the retail store. If the item is available for in-store pickup, you can select the "pickup in-store" option during checkout. Once your order is processed and ready for pickup, you will receive an email notification.

You can contact our customer support team by email, phone, or chat, here.

Yes, you can view your order history by logging in to your account.

If you need to cancel or edit your order, please contact our customer support team as soon as possible by calling (02) 9044 8194.

We do offer pre-orders for some items, depending on availability. Please check the product page for more information.

Orders under $75 – there is a $10 Standard delivery fee

Orders between $76 - $999 - Free Standard delivery is provided

Orders over $1000 - Free Express delivery is provided

We currently offer 2 service levels for metropolitan areas. The below are the expected time frames for metropolitan areas. Please allow a few extra days for regional areas.

Standard Delivery – 5-7 days to metro areas from time order is dispatched

Express Delivery – 2-3 days to metro areas from time order is dispatched

All orders must be signed for upon delivery. If we are unable to get a signature, a Sorry we missed you card will be left at the location with further instructions.

Yes, deliveries from Fujifilm House of Photography are insured for loss or damage during transit.

Yes, all orders must be signed for upon delivery. If we are unable to get a signature, a sorry we missed you card will be left at the location with further instructions.

If you entered the wrong address at checkout, please contact our customer support team as soon as possible by calling (02) 9044 8194.

Yes, you can track your order by logging in to your account on our website or by using the tracking information provided in your shipping confirmation email.

If your delivery has not arrived, we recommend that you first check the tracking information provided via email or on your account’s order history, to see if there are any updates on the status of your delivery. In some cases, the delivery may be delayed due to unforeseen circumstances. If you have checked the tracking information and still have concerns about your delivery, please contact us and we will investigate further.

We ship only within Australia.

If for any reason you are not satisfied with the quality of our digital cameras, digital camera accessories or binocular products, you should contact our Support Team within 30 days of placing your order on 02 9044 8194 or via email to sydney.houseofphotography@fujifilm.com.

Please ensure you refer to your Online Order Number so that we can assist you.

Once you have contacted us and we have identified the cause of the problem, we will let you know the options available. Please note that in some circumstances you may be required to return the item to us, at our expense via courier, so that we can assess the item before we agree to a replacement or refund.

If you wish to claim under this Online Purchases Returns and Refunds Policy you must contact us within 30 days of placing your online order.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The expiry of the Online Purchases Returns and Refunds Policy is 30 days after placing your order online.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We offer a limited warranty on all of our products. Please see our warranty page for full details, here.

Yes, you can book a repair through our website by following the procedure, here.

You can register your product through our website, here.
For warranty purposes, please retain your proof of purchase.

Yes, you can chat with a customer support representative using the chat feature on our website during business hours (AEST). You may also contact us by phone or email, here.

You can access the latest product updates by subscribing to our newsletter down below, or by following us on facebook & instagram.

Manuals and downloads, such as firmware updates, can be found in the website menu under “Manuals & Downloads”, here.

Compatibility information for our products can be found in the website menu under “Compatibility”, here.

If your account password is not working, you can use the "forgot password" feature to recover your password, here.

Your use of, and/or access to, the Website constitutes your agreement to the Terms of Use. The Company reserves the right to amend the Terms of Use at any time at its sole discretion. Please see our terms & conditions page for full details, here.